Questions, answered.

SoftTouch is Micotix's flagship toothbrush, built for adults with sensitive gums, gum recession, or post-dental care needs. It uses 20,000 ultra-fine micro-bristles to clean thoroughly without the harshness of a standard toothbrush.

A standard toothbrush uses far fewer, coarser bristles, so pressure concentrates on fewer points and can irritate sensitive gums. SoftTouch's 20,000 ultra-fine nano bristles distribute pressure evenly across the tooth surface, so it stays gentle even on post-treatment or highly reactive teeth.

No. SoftTouch is a manual toothbrush. Its gentleness comes from the bristle design itself, ultra-fine nano bristles and tapered tips, not from a motor or vibration.

SoftTouch is designed for adults managing sensitive gums, gum recession, or post-dental care needs, or for anyone who wants a genuinely soft, thorough clean.

SoftTouch's tapered bristle tips flex along the gumline to clean thoroughly while minimizing the friction that contributes to gum recession over time. It's not a medical treatment, so for active gum recession we recommend using it alongside your dentist's guidance.

Handle length is 7.2 in and head length is 0.9 in, sized for a comfortable, controlled grip during a normal brushing routine.

Like any toothbrush, replace SoftTouch every 3 to 4 months, or sooner if the bristles start to fray, to keep it cleaning effectively.

It's an electric toothbrush built for kids, with a U-shaped, 360-degree head that surrounds the teeth so it cleans every surface (front, back, top, and bottom) at the same time. It's designed for toddlers ages 2 to 6 and bigger kids ages 6 to 12, and it's built to turn brushing from a nightly negotiation into a 60-second routine.

A standard toothbrush cleans one small section of the mouth at a time, which means a squirming toddler often ends up with only the front teeth brushed. The U-shaped head wraps around the full arch of teeth, so it reaches the front, back, top, and bottom surfaces at once. Your child bites down gently and the brush does the rest, no need to angle or aim it tooth by tooth.

Yes. Once your child bites down on the U-shaped head, the brush does the brushing motion on its own. You (or an older kid) simply guide it gently around the mouth rather than scrubbing tooth by tooth, which is what makes a full clean possible in about 60 seconds.

About 60 seconds per use, morning and night, is what the kids' electric toothbrush is designed around. That's the whole routine: bite down, guide it around the mouth, done.

Three vibration intensities let you match the brush to your child's comfort level and age, starting gentler for toddlers or first-time users and stepping up once they're used to the sensation.

Start on the gentlest of the 3 vibration modes for a child's first few sessions or for sensitive teeth and gums, then move to a higher setting once they're comfortable with the sensation.

It's exactly the problem this toothbrush is built to solve. Because the head cleans every tooth at once and the session only takes about 60 seconds, there's far less time for a toddler to fight, wriggle away, or negotiate their way out of brushing. Most parents tell us the biggest change is how much shorter and calmer the whole routine becomes.

The kids' electric toothbrush is designed around two age ranges, toddlers 2 to 6 and kids 6 to 12, to match how a child's mouth and teeth develop. Choose the range that fits your child's current age. If they're right on the edge of a range, pick the version made for their current age rather than sizing up early.

Yes, especially for toddlers. A parent or caregiver should supervise brushing time, and for younger children in the 2 to 6 range, we recommend a parent or caregiver holds and guides the brush directly.

Older kids in the 6 to 12 range can often hold and guide the brush themselves once they're comfortable with it. For toddlers, we recommend a parent or caregiver holds and guides the brush, both for a thorough clean and for supervision.

We currently ship within the United Kingdom only.

Shipping is free on every order within the United Kingdom, with no minimum order value required.

Orders are dispatched within 1 to 3 business days of payment confirmation. Standard delivery takes 7 to 12 business days.

We recommend a standard residential or business street address for the most reliable delivery. Some carriers may not support PO Boxes or freight-forwarding addresses for every order.

Yes. As soon as your order ships, you'll receive an email with a tracking link so you can follow it the whole way.

Email info@micotix.com as soon as possible with your order number. If the order hasn't shipped yet, we can usually correct it. Once it has shipped, we may not be able to redirect it depending on the carrier.

Delivery estimates come from the carrier and aren't guaranteed. If your order is significantly overdue or tracking hasn't updated in several days, email info@micotix.com with your order number and we'll look into it with the carrier on your behalf.

It's our return promise: if a Micotix product isn't working out within 30 days of delivery, contact info@micotix.com to start a return and we'll make it right with a refund.

Email info@micotix.com with your order number and the reason for the return within 30 days of delivery. Our team will confirm the next steps, including whether you need to send the item back.

Once your return is approved, we process the refund to your original payment method. You'll receive an email confirmation as soon as it's issued.

Yes. If you ordered the wrong age range (toddler 2 to 6 versus kid 6 to 12) for the kids' electric toothbrush, email info@micotix.com within 30 days of delivery and we'll help you exchange it for the correct one.

Email info@micotix.com with your order number and a photo or short video of the issue as soon as you notice it. We'll arrange a replacement or refund at no extra cost to you.

Yes. The 30-Day Guarantee applies to every order shipped within the United Kingdom.

Yes. Nothing in the 30-Day Guarantee limits the consumer rights you're entitled to under the UK Consumer Rights Act 2015, which cannot be excluded, restricted, or modified. If goods are faulty, you may be entitled to a repair, replacement, price reduction, or refund, in addition to our 30-day return promise.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Available options are shown at checkout and may vary slightly depending on your device and browser.

Prices on micotix.com are listed in Pounds Sterling (GBP, £) and include UK VAT where applicable, so you know the exact amount you'll be charged before you pay.

If your card is issued outside the United Kingdom, your card issuer's own exchange rate and fees may still apply to the transaction. Check with your bank if you're unsure whether a foreign transaction fee applies to your card.

Yes. Checkout is powered by Shopify, whose payment infrastructure meets PCI-DSS standards for handling card data securely. We never see or store your full card number.

UK VAT is included in the prices shown on micotix.com. The total shown at checkout, including VAT and any shipping charges, is the amount you will be charged.

From time to time, yes. When we run a promotion, you'll be able to enter the code at checkout. Discount codes generally can't be combined or applied after an order has already been placed.

Declines are typically handled by your bank or card issuer rather than by us. Double-check that your billing address matches your card exactly, confirm the card is authorized for online purchases, or try an alternate payment method. If the issue continues, email info@micotix.com and we'll help troubleshoot.

SoftTouch's bristles are BPA-free nylon, and the handle is ABS plastic. It ships in recyclable cardboard packaging.

SoftTouch's bristle layout is dentist-informed, developed with input on gentle, effective plaque removal for sensitive gums.

The brush head is made from BPA-free silicone, chosen specifically for use in a child's mouth.

Yes. It's paediatric dentist approved, developed with attention to how children's teeth and gums develop.

SoftTouch is a manual toothbrush, so it can be rinsed freely with no restrictions. The kids' electric toothbrush is designed for everyday bathroom use at the sink, avoid fully submerging it in water, and keep it away from bathtubs, showers, and standing water.

Rinse the bristle head thoroughly with water after each use and let it air dry. Store it in a clean, dry spot rather than sealed in a closed container while still damp.

No. You can check out as a guest. Creating an account is optional, but it lets you view past orders and save your details for faster checkout next time.

If you created an account, log in at micotix.com to view your order history and status. Guest orders can be tracked using the link in your shipping confirmation email.

If your order hasn't shipped yet, email info@micotix.com immediately with your order number and the change you need. Once an order has shipped, it can no longer be changed or cancelled, though our returns process is still available.

Use the "forgot password" link on the login page at micotix.com to receive a reset email. If it doesn't arrive within a few minutes, check your spam folder before contacting us.

Every marketing email from Micotix includes an unsubscribe link at the bottom. You can also email info@micotix.com and ask to be removed, and we'll process it promptly. This won't affect transactional emails about an active order.

Micotix is sold directly through micotix.com. If your order didn't come from our site, we can't guarantee the item's authenticity or honor our 30-Day Guarantee for it.

Email us anytime at info@micotix.com, or find us on Instagram. We don't currently offer phone support, but our team reads and responds to every email.