Returns & Refunds

Effective 9 September 2026 · micotix.com

✓ 30-day return window ✓ Defective or incorrect items: prepaid return label ✓ Refund within 5 to 10 business days of inspection ✓ Australian Consumer Law guarantees protected ✗ Customer pays return shipping (change of mind)

Policy summary: Returns are accepted within 30 days of delivery if the toothbrush and its accessories are unused and in original condition. If your item arrived defective, damaged, or incorrect, Micotix (Ammar Commerce Limited) covers return shipping and provides a prepaid return label. In every other eligible case, the customer is responsible for return shipping. Refunds are issued to your original payment method within 5 to 10 business days of us receiving and inspecting the returned item. For customers in Australia, nothing in this policy limits your rights under the Australian Consumer Law. See section 02 below.

Eligibility & Return Window

We want every Micotix customer to be happy with their child's electric toothbrush. You may return an eligible item within 30 days of delivery. Please read the conditions below before starting a return.

✓ Eligible

✓ Requested within 30 days of confirmed delivery.

✓ Handle, charging base, and all accessories are unused and included.

✓ Original packaging is present and the item is in resalable condition.

✓ Item arrived defective, damaged, or incorrect (see section 08).

✗ Not eligible

✗ Request submitted after the 30-day window.

✗ Signs of use, customer-caused damage, or missing parts.

✗ Opened replacement brush heads, for hygiene reasons.

✗ Items marked as final sale at the time of purchase.

Note on condition

All returned items are inspected on arrival. If packaging, accessories, or condition do not meet the criteria above, we will contact you before your refund is processed and may return the item to you instead.

Australian Consumer Law

This section applies to customers who purchase from Micotix in Australia and is provided in addition to, not instead of, the rest of this policy.

⚠ Mandatory consumer guarantee notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (ACL) and that cannot lawfully be excluded, restricted, or modified.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a product has a major failure, you are entitled to choose a refund, a replacement, or (where reasonable) a repair, regardless of the 30-day window stated elsewhere in this policy. This entitlement is not limited by our stated return window, our stated return-shipping arrangements, or any other term of this policy.

To make a claim under the Australian Consumer Law, contact us at info@micotix.com describing the product, the fault, and your order number. We will assess your claim and respond with the appropriate remedy.

Independent information

For general information about your consumer guarantees, you can visit the Australian Competition and Consumer Commission at accc.gov.au.

How to Initiate a Return

To start a return, email us with your order details. We will confirm eligibility and send you return instructions before you ship anything back.

Email us your request

Send your order number, the item, and your reason for return to info@micotix.com, within 30 days of delivery.

Receive approval and instructions

We confirm eligibility and send you the return address and packaging instructions. Please wait for this confirmation before shipping.

Pack and ship

Repackage the item securely with all accessories included. Use a trackable shipping method and keep your proof of postage.

Inspection and refund

Once we receive and inspect your return, your refund is processed. See section 05 for timing.

Return Shipping & Costs

Who pays for return shipping depends on the reason for your return. Please wait for our confirmed return address before sending anything back to us.

Situation Return shipping Return label

Item arrived defective, damaged, or incorrect Micotix covers it Prepaid label provided

Change of mind / unwanted item Customer Customer arranges

Any other eligible return Customer Customer arranges

Where returns are sent

Zhong Lin

Room 2C-2, 2/F, No. 579 Qianpu East Road, Siming District
Xiamen, Fujian 361008
China
Phone: +86 199 0600 8510

Please contact info@micotix.com to confirm your return is approved before shipping. This is a warehouse address for processing returns only, not a general correspondence address.

Use a trackable shipping method

Micotix is not responsible for returns lost in transit when the customer arranges shipping. Please keep your tracking number until your refund is confirmed.

Refunds & Timeline

Once your return is received and inspected, your refund is issued to your original payment method.

Original payment method

Refunds are issued to the same payment method used for the original purchase, within 5 to 10 business days after we receive and inspect the returned item. Your bank or card provider may take a few additional business days to reflect the refund in your account.

Processing timeline

Return received

Logged at our facility. Email confirmation sent to you.

Inspection

We check the item against the eligibility criteria in section 01.

Refund issued (5 to 10 business days)

Refunded to your original payment method after inspection is complete.

Email confirmation

We email you once the refund has been issued. Contact us if you have not received it after 10 business days.

Exchanges

Prefer a different colour or model rather than a refund? We are happy to help.

Exchange request

Email info@micotix.com within 30 days of delivery with your order number and the item you would like instead. We will confirm availability and send return instructions for your original item.

How it works

Once we receive and inspect your original item, we ship the replacement. If the replacement costs more, we will send a payment link; if it costs less, we refund the difference to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, a small number of items cannot be returned once opened or used.

✗ Cannot be returned

✗ Opened replacement brush heads, for hygiene reasons.

✗ Items marked as final sale at the time of purchase.

✗ Gift cards.

✗ Items returned after the 30-day window, outside of your Australian Consumer Law rights (see section 02).

Your statutory rights are unaffected

These exclusions apply to our voluntary 30-day return policy only. They do not limit or exclude any consumer guarantee, right, or remedy that cannot lawfully be excluded under the law of your country, including the Australian Consumer Law described in section 02.

Damaged, Defective & Incorrect Items

If your order arrives damaged, stops working correctly, or is not what you ordered, contact us and we will make it right at no cost to you.

Document the issue

Take photos or a short video of the item, the charging base, and any visible damage or fault. Keep all original packaging.

Email info@micotix.com with your order number, a description of the issue, and your photos.

We arrange the resolution

We provide a prepaid return label at no cost to you. Once received, you may choose a replacement or a full refund, including any shipping you paid.

We always aim to make it right

Defective, damaged, or incorrect items are resolved at no cost to you, and never against your statutory rights.

This commitment sits alongside, and does not replace, any consumer guarantee, right, or remedy you hold under the law of your own country, including the Australian Consumer Law guarantees described in section 02.

Questions? We're here to help.

Reach out any time and our team will get back to you.

info@micotix.com

This policy applies to orders placed on micotix.com and shipped to the United States and Australia. This policy is governed by the laws of the United Arab Emirates, without prejudice to any mandatory consumer rights that apply to you under the law of your own country, including the Australian Consumer Law guarantees described in section 02. We may update this policy from time to time; updates do not reduce your statutory rights. Effective 9 September 2026.